End-user guidance
An Outlook inbox was getting hard to manage
Years of email were making a user’s inbox hard to manage. I showed them how to filter and archive messages while keeping them accessible.
What the user needed
The user wanted to clear years of clutter from their Outlook inbox and still find older messages when they needed them.
What I checked
The immediate need was organisation. I focused the guidance on how to identify a manageable batch of messages, where they would go after archiving and how to find them again.
What I did
I explained what the Archive command does, showed the user where to find the Archive folder and demonstrated how filtering can break a large inbox into manageable batches. The user could then repeat the process at their own pace.
Outcome for the user
The user understood where archived messages would go and how to continue organising the mailbox independently.
Lessons and follow-up
The standard Archive folder helps organise messages inside the same mailbox. A mailbox storage issue calls for checking account limits and whether a separate Online or In-Place Archive is available. This session addressed inbox organisation.
Microsoft guidance on Online Archive