Endpoint troubleshooting
HP PC wouldn’t start Windows
A startup error locked a user out of Windows 11 and their files. I restored access and verified it with another restart.
Windows restored without a reinstall
IT Support · Networking · Security
IT support with a systems mindset.
I’m Shrey, an MSc Computer Science graduate with Distinction. I help people recover access, move to new devices and get more out of the tools they rely on.
- Emails migrated
- ≈29,000
- Contacts migrated
- ≈300
- Data transferred
- ≈300 GB
IT support work experience
User issues I handled, from getting a PC to start again to helping people move their files, email and everyday tasks to a new device.
Email and productivity
A user needed their email and newsletter on a new laptop
A user needed their old mail and contacts on a new PC. I moved them to New Outlook, restored newsletter sending and set up their Wi-Fi printer.
≈29,000 emails and 300 contacts migrated
Device setup and migration
A slow Dell needed replacing without losing files
A user needed their files and document tools on a new Windows 11 laptop. I transferred their folders over Wi-Fi, set up Word and PDF tools, and walked them through the new laptop.
≈300 GB transferred over Wi-Fi
End-user guidance
An Outlook inbox was getting hard to manage
Years of email were making a user’s inbox hard to manage. I showed them how to filter and archive messages while keeping them accessible.
A cleanup process the user could repeat
Labs & projects
Hands-on work in networking, Linux infrastructure and cybersecurity.
Cisco Packet Tracer
Cisco Networking Lab
- Troubleshooting IPv4 and IPv6 connectivity
- Troubleshooting connectivity between two IPv4 subnets
- Building a switch and router network
Infrastructure and security lab
Linux Web Server Deployment and Hardening
Built a containerised web server on AlmaLinux, then tested Linux access controls and network filtering.
View projectSecurity software project
LLM-SEC
A software project exploring security in large language model systems.
View on GitHubApplication security project
GoSentinel
A Go-based web security auditing project with a dashboard for reviewing findings and generating reports.
View on GitHubAbout me
MSc Computer Science, Distinction
I’ve helped users recover access to Windows, move to new devices and migrate their email. I enjoy working through the evidence and explaining fixes in terms the user can act on.
I’m looking for early-career opportunities in IT support, networking, infrastructure and cybersecurity. I’m building on my endpoint support experience through Cisco networking labs and security software projects.